Head of HR Operations

Head of HR Operations


£70,000 – £75,000 pa



Job Description

Human Resourcing is delighted to be working exclusively with Gwent Police – a fast-paced, forward thinking and hugely popular public sector employer currently looking to appoint a dynamic, innovative and energetic new Head of Human Resource Operations (HoHRO).


An exciting time to join this evolving organisation, the talented HoHRO will take lead on the delivery of the Human Resource Operations Strategy and confidently continue what has already been successfully started.  Shaping and forming the role whilst you put your own stamp on it, you will ensure high performance results of the HR Operations, Recruitment & Positive Action Engagement, Occ Health, Wellbeing, Workforce Planning H&S and Welsh.  You will deliver the right level of resource, diversity, workforce inclusion and capability in the right place at the right time to deliver the force’s obligations to the community.


Gwent Police successfully operates a robust, tried and tested agile working policy and this role will primarily operate out of the brand new, modern Police Headquarters in Cwmbran or the other sites in the estate as needed. Employing c 2700 staff with 49 people in HR, the HoHRO will have 6 direct reports and will need to be accessible and visible whilst also acting as a specialist, strategic advisor to the Chief Officer team and Senior Officers and Managers in force.


Reporting into the Deputy Chief Constable (DCC), you will work closely with the DCC you will provide strategic leadership and direction to enable the successful implementation of the force vision, creating and driving a high performing culture in individuals, teams and the wider organisation.  You will rigorously deliver this vision, direction and force goals and you will enthusiastically drive progress forward accounting for a culture that ensures the legal rights, development, wellbeing, equality and safety of the staff and officers are upheld.


You will act as a ‘Change Agent & Path Finder’ to deliver impacting change, complex problem solving and continuous improvement for a best-in-class operation and you will provide leadership to ensure Equality, Diversity and Inclusivity are all achieved in line with the Joint Strategic Equality Plan and the Welsh Language Standards.


Principal Responsibilities

  1. Creates the Human Resource Operations Strategy for the force aligned with the overall force Strategy to ensure delivery of the goals and objectives of the Chief Constable Ensures implementation of corporate approved HR strategy, and defines respective policies and guidelines.
  2. Create manage and control budget planning, P&L control and cost busting for future savings.
  3. Manages critical HR projects, and takes decision on HR budgets, infrastructure and resource allocation
  4. Recruitment & Positive Action Engagement to ensure a diverse and inclusive workforce that is representative of the Community.
  5. Deliver best in class HR Operations, from cradle to grave, providing added value and experience to the management team, whilst managing expectation of both Staff and Managers alike. Ensuring always ‘Equality’ prevails. Where performance, absence, disciplinary, grievance and appeals, are processed and concluded in a consistent and timely manner In line with policy.
  6. Create and deliver a Wellbeing strategy and annual plan that addresses the needs of an employer whose staff deal with traumatic incidents regularly and work in a stressful environment.
  7. Create and deliver an ‘Occupational Health’ offering that is both educational, clinical, and provides a first class offering to health of the staff and officers, helping to minimise absence, and keep a health workforce in work.
  8. Create and Deliver a Workforce Planning offering where accurate data can be obtained at a touch to inform the planning of resources, skills and Human Resource date that allows Managers to effectively manage.
  9. Ensure the Independence of the H&S function, providing a robust governance structure, risk assessment and compliance embedded into the DNA of the force.
  10. Oversee and drive the delivery of the Welsh Language Standards ensure the force is aligned and in compliance with all Welsh Government Legislation that effects the operation of Gwent Police.
  11. Create and delivers the promotion processes maintaining consistency. That tests our future leaders as they move their career through the ranks, ensure that succession planning is achieved.
  12. Business Lead and professional advisor to procurement around HR related Contracts, and agreement of SLA content.
  13. Acts as personal advisor to the force and OPCC Executives and Senior Management, in all People Service’s related issues.
  14. Creates the strategy for the Employee Satisfaction Survey (EOS) the analysis of its content and the action plans that drives the Force and individual departments forward.
  15. Leads critical force and people services projects, and takes decision on HR budgets, infrastructure and resource allocation.
  16. Managing the relationship with the DCC, the Supers Association, Unison & Federation.
  17. Member of the All Wales People Services Strategic Team Leading on Strategic workstreams & projects
  18. Working regionally with surrounding English forces for Support projects.

Successful Applicant

Knowledge, Skills & Ability

  • Education level and/or relevant experience(s)
  • Relevant University Degree in Business or Leadership, or relevant experience with exceptionally broad or significant expertise
  • Qualified chartered member CIPD.
  • Demonstratable current record of professional development.
  • A proven track record at a senior management level in a complex organisation of delivering financial excellence.
  • Successful creative and innovate strategy development and implementation.
  • Must have experience of building, leading and motivating teams.
  • Commitment to the Welsh Language and ability to communicate in Welsh or willingness to learn.

Knowledge and skills      

  • The ability to provide clear and visible leadership to Leadership Team.
  • The ability to think strategically and guide the CC and DCC.
  • The ability to build strong, effective working relationships through the development of networks inside and outside of policing governance.
  • The ability to analyse complex and fast changing information.
  • The ability to manage confidential matters with tact and diplomacy.
  • Creative thinking to provide pragmatic solutions to multi-faceted problems.
  • Excellent knowledge and understanding of policing governance and statutory responsibilities.
  • Inspire and motivate staff to deliver high performance.

Leading Change

  • Must be innovative and ready to lead in response to new ideas and procedures, engaging people in change and encouraging them to contribute ideas.
  • Identifies and implements change needed to meet the CC’s objectives, thinking beyond the constraints of current ways of working, and is prepared to make change when required.
  • Must motivate staff by giving genuine praise, celebrating success and recognising good performance and encouraging creativity and innovation.
  • Asks for and acts on feedback on own approach, continuing to learn and adapt to new circumstances.

Decision Making

  • Assimilates complex information quickly, weighing up alternatives and making sound, timely decisions.
  • Gathers and considers all relevant and available information, seeking out and listening to advice from specialists.
  • Asks incisive questions to test facts and assumptions and gain a full understanding of the situation.
  • Identifies the key issues clearly, and the inter-relationship between different factors and stakeholders.
  • Makes clear, proportionate and justifiable decisions, reviewing these as necessary.

Other requirements

  • Initiative, energy and enthusiasm for public service delivery.
  • Must have excellent verbal and written communication skills in order to provide and deliver detailed and complex reports to senior levels both within the organisation and to external stakeholders.
  • Must be able to demonstrate excellent political awareness.
  • Must be IT literate and be able to use a variety of IT packages.
  • Acts with integrity, in line with the values and the spirit and intent of Gwent Police.
  • Delivers on promises, demonstrating personal commitment.