Head of HR Service Delivery

Head of HR Service Delivery


£50,000 to £58,000 pa



Job Description

Head of HR Service Delivery (£50,132 – £58,089)

Permanent, Full time – 35 Hours per week


Primarily based at the Singleton Campus with frequent travel to the Bay Campus required


Background information

Our client at Swansea University, prides itself on its award winning HR Department, having won four national awards.The HR community is in the midst of a challenging transformation in the way it delivers its services across the University, in order to support the University’s strategic vision and Human Resourcing Ltd is assisting them with their Head of HR Service Delivery vacancy.

The successful individual will be accountable for the line management and development of a team of approximately 20 HR Advisory Assistants across the University, to ensure the delivery of transactional HR outcomes on time and to the required standard. Role modelling exceptional leadership, this person will act with a strong customer service ethos at all times, constantly inspiring the team to provide the highest standard of customer care. They will continually evaluate their own impact, that of their team and of the overall function in order to improve as a professional and drive sustainable performance.


Closing Date:11pm 13 November 2018

Interview Date:26 November 2018

Successful Applicant

Person Specification

Essential Criteria:

Leadership Values:

1.Demonstrable evidence of creating a culture that delivers successful outcomes through people, developing and challenging teams to succeed and take pride in delivering professional services and solutions.

2.Ability to enable teams to work together and across functions to deliver successful outcomes that exceed the needs and expectations of customers, and in creating environments that demonstrate equality, foster trust, respect and challenge.

3.Demonstrable experience of creating environments that identify, understand and give priority to delivering the needs of the customer, and in motivating and inspiring teams to provide the highest standards of personalised care.


1.Evidence of line management and development of a large team delivering a high volume of transactional customer services on time and to the required standard, at pace, within a complex organisation.

2.Evidence of strong organisation and planning to deliver business objectives whilst maintainingquality customer service.

3.Evidence of leading and implementing change through people, demonstrating resilience ensuring agility to changing priorities.

4.Evidence of using a continuous improvement approach, developing and utilising people MI and other meaningful MI to evaluate the impact of service delivery, ensuring solutions add value and drive sustainable improvements in customer service.

5.Evidence of developing and maintaining influential relationships with senior stakeholders and HR across a complex organisation to build insight into existing levels of customer service provision against future requirements, identifying gaps and risks to customer service delivery.

6.Evidence of line managing a large team to provide innovative and aspirational approaches for the customer.

Desirable Criteria:

1.Ability to communicate in Welsh.

2.CIPD Level 7

3.Executive Coaching

4.Proficient in standard IT applications eg Microsoft Office Suite