Purpose of the role

To be part of a HR team to support managers and staff with all employee relations issues, as well as support with ensuring all employee related matters are fully compliant form a legal and regulatory perspective in a coach/guide/support remit.

Responsibilities

• Employee Relations
• To support the HR team with all employee relations matters including grievances, disciplinaries, wellbeing and absence.
• To support line management and investigating or disciplining officers with co-ordinating and organising meetings to include invitation letters, Teams invites etc.
• Ensure all paperwork including minutes, letters, and all relevant documentation is accurate and bundles co-ordinated for formal meetings and tribunals.

HR Documentation/Administration

• To maintain and update employee records on the HRIS, promoting self service functions across the organisation
• To support with the administration of contractual changes by ensuring appropriate paperwork is sent out and all necessary databases are updated.
• To issue contracts of employment as necessary.
• To carry out Disclosure and Barring Service renewals where required
• To carry out Visa and Sponsorship responsibilities, ensuring we remain compliance and legal at all times
• End to end Employee lifecycle
• Ensure documents such as probationary review forms and RTW forms are received from the managers and saved to individual personnel files
• Audit information for all services providing reports for assigned HRBP to take to management meetings
• Collating results from employee surveys for respective HRBP and CPO
• Population the annual engagement calendar and supporting communications with the administration for the HR events
• Maintain multiple email accounts and ensure processes are completed

HR Support

• To respond to general queries from managers and employees
• To assist with the effective archiving of personnel records
• To issue references in response to reference requests
• Maintain multiple email accounts and ensure processes are completed

Employee Relations

• To support the HR team with all employee relations matters including grievances, disciplinaries, wellbeing and absence.
• To support line management and investigating or disciplining officers with co-ordinating and organising meetings to include invitation letters, Teams invites etc.
• Ensure all paperwork including minutes, letters, and all relevant documentation is accurate and bundles co-ordinated for formal meetings and tribunals.

HR Documentation/Administration

• To maintain and update employee records on the HRIS, promoting self service functions across the organisation
• To support with the administration of contractual changes by ensuring appropriate paperwork is sent out and all necessary databases are updated.
• To issue contracts of employment as necessary.
• To carry out Disclosure and Barring Service renewals where required
• To carry out Visa and Sponsorship responsibilities, ensuring we remain compliance and legal at all times
• End to end Employee lifecycle
• Ensure documents such as probationary review forms and RTW forms are received from the managers and saved to individual personnel files
• Audit information for all services providing reports for assigned HRBP to take to management meetings
• Collating results from employee surveys for respective HRBP and CPO
• Population the annual engagement calendar and supporting communications with the administration for the HR events
• Maintain multiple email accounts and ensure processes are completed

HR Support

• To respond to general queries from managers and employees
• To assist with the effective archiving of personnel records
• To issue references in response to reference requests
• Maintain multiple email accounts and ensure processes are completed
• Answering internal/external calls to the HR Support Centre providing first line advice

Projects

• To support the HoHR and HRBP’s with corporate projects and activities and contribute towards company initiatives when necessary.

General

• To maintain appropriate confidentiality of information relating to the Company and its staff and maintain compliance with the Data Protection Act.
• To adhere to Company Health, Safety and Environmental Policy at all times
• To ensure compliance with Company Policies and Procedures.
• To assume any other tasks and duties commensurate with level of role
• Answering internal/external calls to the HR Support Centre providing first line advice
• Promoting equality and diversity as part of the culture of the organisation
• Fully participate in Induction of new starters
• Conduct training to management community on a topic that you are responsible for
• Work in collaboration across the business with a coach/guide/support approach

Experience

• Social Care sector knowledge preferred
• Employment Law preferred
• Policy development preferred
• Knowledge of contracts of employment essential
• Safeguarding desirable
• DBS
• GDPR
• IT Literate
• Experience in Visa’s and Sponsorships
• Strong communicator – both written and spoken

Qualifications

• Completed CIPD level 3
• Good general standard of education
• Willingness to work towards CIPD Level 5

Skills

• Demonstrable experience in a similar role
• Experience of dealing with employee relations cases including disciplinaries, grievances, wellbeing and absence
• Experience within a regulated environment preferred.
• Proven experience of building strong relationships with internal and external stakeholders.
• Administration

Personal Attributes

Maintain a consistently positive attitude towards the individuals we support at all times, fostering an atmosphere of respect, empathy, and encouragement. Approach interactions with kindness, patience, and a genuine desire to make a positive impact on their lives.

Cultivate a positive attitude towards all members of the staff team, recognizing the value of collaboration and teamwork. Foster a supportive and inclusive work environment by treating colleagues with respect, actively listening to their perspectives, and offering assistance when needed.

Serve as a representative of the organization by consistently projecting a positive image and upholding its values. Demonstrate professionalism, integrity, and a commitment to providing high-quality care and support. Act as an ambassador for the organization, promoting its mission and fostering positive relationships with stakeholders and the wider community.

Embrace flexibility in relation to shifts, tasks, and assisting in other services when necessary. Adapt readily to changes, demonstrating a willingness to take on new responsibilities and help out where needed. Approach changes with a positive mindset, recognizing the opportunity for growth and contributing to the smooth operation of the organization.

Display a willingness to step up and assist in times of crisis. Respond with empathy, composure, and effectiveness during challenging situations, offering support to both individuals and fellow staff members. Show a proactive and compassionate approach in providing help and maintaining a sense of stability.

Prioritize punctuality and reliability in all aspects of work. Arrive on time for shifts, meetings, and appointments, demonstrating respect for colleagues and the individuals being supported. Value the importance of timeliness in maintaining trust, professionalism, and smooth operations.

Embrace constructive criticism as an opportunity for growth and improvement. Remain open-minded and receptive to feedback from supervisors, colleagues, and individuals being supported. Take personal responsibility for the quality of work, proactively seeking ways to enhance skills and deliver exceptional care and support.

Exhibit a strong commitment and enthusiasm for learning, development, and personal growth. Actively engage in training opportunities, seeking to expand knowledge and skills. Demonstrate a proactive approach to professional development, staying informed about best practices and emerging trends in the field.

Understand and adhere to professional boundaries and foster appropriate relationships. Maintain confidentiality and respect privacy, ensuring that interactions with individuals, colleagues, and other stakeholders remain professional and ethical. Foster positive and respectful communication while maintaining appropriate professional boundaries.