Job role

To provide a responsive and proactive support service to the People team, together with the provision of an excellent customer service for all internal and external customers.  

Key responsibilities

• Provide a first point of contact for all general queries, ensuring the highest standards of service at all times.
• Provide general administrative support to the People team, including People Management, Engagement, Learning and Development, and other People processes.
• Respond and resolve routine queries and requests for information and escalate more specialist and complex queries or issues to the People Advisers or People Business Partners.
• Assist team members to organise, plan and prepare for events, meetings and activities, including preparation of papers and ensuring meeting files are up to date.
• Update information on systems ensuring accuracy and consistency of data.
• Take minutes at meetings such as departmental, trade unions, management, case’s etc
• Provide the HR Department’s financial administration including ordering, tracking and payment of invoices.
• Organise and maintain filing systems, both electronic and manual.
• Proactively review and identify opportunities to improve People processes to reduce unnecessary steps, increase automation and ensure the information enables informed decision making and a consistent approach.
• Provide Occupational Health Administration support as and when required to maintain service delivery.
• Comply with all policies and procedures, relevant legislation and relevant guidance/best practice, including participating in the annual appraisal process, and to carry out any other duties as reasonably requested by the line manager.

Person specification

To be able to undertake this role effectively you will need the key attributes and skills outlined below.

• Level 3 CIPD/Human Resources Management qualification or equivalent, including relevant experience in a relevant People and OD/HR role
• Excellent organisation and administration skills with a robust ability to multitask in a very busy team
• Excellent communication and interpersonal skills, with a strong commitment to customer care and service delivery
• Excellent IT skills, especially in Google Docs, Excel and Microsoft office suite and the ability to use Human Resources Information Management Systems for data input and reporting purposes
• Ability to develop and maintain positive effective working relationships
• Able to act on your own initiative and take ownership of your own work.
• Ability to solve day-to-day routine problems and undertake project work involving independent research.
• Able to quickly adapt to change and understand new systems

Health and Safety 

It is your responsibility to familiarise yourself with, and comply with, the organisation’s Health and Safety Policies and Procedures.  You must also be fully conversant with your health and safety responsibilities outlined in the Faculty/Department Health and Safety Management Arrangements document and implement accordingly.

Disability Confident Committed- Offer of an interview 

Professional and Support Services Limited is committed to employing a diverse workforce and creating an inclusive environment where staff can be themselves and every person is treated with dignity, fairness and respect. We welcome applicants from diverse backgrounds and communities, especially with regards to age, disability, gender, gender identity, sexual orientation, race and religion or belief. We guarantee that all disabled candidates who meet all the key criteria for the job vacancy they are applying for are offered an interview.  Key criteria are identified by * in the person specification above.