This role will offer comprehensive support to the HR function, with a primary focus on general HR services. It will involve providing expert advice and managing a caseload that includes disciplinary matters, grievances, sickness absence management, performance management, and recruitment activities. Additionally, this role will support HR Business Partners in their daily operations.

Key Accountabilities:

Business Partnering Support: Collaborate with HR Business Partners (HRBPs) to develop strong relationships across the business, providing tailored HR support that aligns with business strategies and objectives. Assist with key HR projects, talent management, and succession planning to ensure the business effectively addresses people challenges and achieves its goals.

Employee Relations and Operational Efficiency: Manage a caseload of employee relations issues (e.g., disciplinary, grievances, performance, and absence), providing pragmatic, commercially focused advice to managers. Support the HR team in maintaining accurate HR systems, leading process improvement initiatives, and ensuring HR policies and procedures are up to date.

HR Projects and Organisational Support: Assist with the development and implementation of HR strategies, including recruitment, employee engagement, and organisational design. Support the HR team in delivering training, L&D, pay & reward, and communication strategies to foster a high-performance culture within the organisation.

Key Responsibilities:

HR Business Partnering Support:

• Collaborate closely with the HR Business Partner (HRBP) to foster relationships across the business, providing tailored support to each business area.
• Assist HRBPs with a variety of projects to drive business objectives and enhance HR effectiveness.
• Work with the HRBP to create and implement people plans that align with business strategies, enabling successful achievement of key goals.
• Partner with the HRBP on talent management and succession planning, proactively addressing potential risks and people challenges.
• Develop a strong understanding of each business area to provide efficient and targeted support.
• Assist the HRBP with recruitment and selection processes as needed to ensure the right talent is in place.
• Collaborate with the HRBP team to ensure ongoing discussions and planning around employee engagement and communication strategies, fostering a highly motivated, high-performance culture.
• Support the HRBP team in the design and implementation of organisational structures that meet evolving business needs. Operational Efficiency

HR Generalist Activities:

• Collaborate with the HR team to deliver a commercially focused and effective HR service.
• Manage a caseload of employee relations activities, including disciplinary actions, grievances, performance management, and sickness absence, ensuring timely resolution and escalation when needed.
• Work alongside the wider HR transactional team to maintain and update HR management information systems, ensuring accuracy and consistency.
• Provide pragmatic, commercially focused HR advice and support to managers on employee relations issues, striving for the best possible outcomes for all parties involved.
• Lead and support HR process improvement initiatives and projects, continuously enhancing the HR team’s service delivery.
• Assist in the development, maintenance, and implementation of HR policies, including research and policy drafting as necessary.
• Support the HR team with various projects and initiatives to drive HR excellence.
• Assist the wider HR team in activities related to training, learning & development, pay & reward, internal communications, and other HR functions.

Key Behaviours:

• Curiosity: Maintain an open, questioning mindset, always seeking new knowledge and innovative ways of working.
• Drive: Stay self-motivated with a focus on achieving excellence, continuously pushing yourself to improve and find new opportunities for growth.
• Insightfulness: Able to quickly absorb new information to inform decision-making, constantly seeking external perspectives to broaden thinking.
• Courage: Balance humility with confidence—willing to listen, learn, and share your views while engaging with others through speaking, training, and presenting.
• Awareness: Continuously reflect on experiences for personal growth, while understanding and adapting to your social environment, cultural differences, and the needs of learners.

Knowledge, Skills & Experience:

• A degree or equivalent HR qualification.
• Relevant experience in a similar HR role, providing generalist guidance and advice, with a focus on business partnering to support organisational goals.
• Strong communication skills, with the ability to build positive, collaborative relationships with business partners and key stakeholders.
• Demonstrates adaptability and resilience, working effectively with business partners to navigate change and drive continuous improvement.
• Strong teamwork and collaboration skills, with experience partnering across departments to achieve common objectives.
• Proven ability to manage conflict, with strong negotiation and conflict resolution skills, particularly in a business partnering context.
• Solid understanding of relevant employment law and regulations, with experience applying this knowledge to support business partners and ensure compliance.
• Skilled in managing both projects and people, setting clear goals, and holding teams accountable to deliver business objectives.