Job Purpose

• You will support the HR team across a range of typical HR and payroll areas such as recruitment, learning and development, management information, policy review, payroll processing and HR systems support.
• The postholder will play a key role in providing an effective and efficient administrative service ensuring a high level of service to all service users, while ensuring that the delivery reflects the values and behaviours of the Company.

Main Duties

• To provide a full range of HR payroll transactional and administrative support to the immediate team and wider staff.
• To ensure that all matters of employee administration e.g. staff changes, leavers, requests for special leave are dealt with in accordance with agreed policies and to the required deadlines.
• To provide information and data extracted from the HR system, supporting monthly, quarterly and annual reporting as well as ad hoc requests for information and FoI and subject access requests.
• You will proactively contribute to the improvement of processes and continually review and monitor process efficiency to ensure a timely and effective service.
• To undertake duties associated with payroll including more complex issues such calculations of salary, salary sacrifice arrangements, pension and staff queries.
• You will provide administrative support in relation to our security and vetting processes.
• You will provide professional initial advice and guidance to our employees and managers on a range of HR issues, such as sickness absence, underperformance, discipline, grievance, dignity at work etc; and take a hands-on role in supporting Line Managers with routine case work with a focus on sickness health issues.
• To support the HR systems maintenance arrangements, assisting with upgrades, testing and staff communications
• You will use our document management and HR systems to ensure staff information is accurate, up-to-date and recorded in line with our GDPR and retention policies.
• You will be required to attend meetings as a representative of HR across our offices in Cardiff, Penllegaer and Abergele as required as well as providing notetaking support for HR Partners during investigations, grievances and disciplinaries.
• Support the team in the development and delivery of learning sessions and activities to support and raise colleague’s knowledge and understanding of HR Policies.
• Working alongside the People & OD Partners in facilitating routine recruitment practices and exit interviews

 Key Results Areas

• Supporting managers on a variety operations and employee relations work and you would be expected to work closely with a range of internal and key stakeholders to support the deliver our People Strategy.
• Work must comply with our operational requirements and be delivered to agreed standards, within agreed timescales while ensuring that the delivery reflects the values and behaviours of the Company.
• Demonstrate excellent organisational skills, and ability to prioritise workload, work flexibly and manage own time effectively to meet competing demands on your time to deliver HR workstreams.

Welsh Language

We value the importance of the Welsh language in our work and aim to provide a bilingual service to everyone who wants to use it. We would therefore like to especially encourage applications from individuals that have Welsh language skills to help us meet this aim. All job descriptions will detail whether the ability to speak Welsh is an essential or desirable requirement. If successful and you do not currently have Welsh language skills, we can support you in learning Welsh if you wish.

1. Qualifications

• Educated to at least GCSE Grade C in English and Maths (or equivalent), or substantial experience. Essential
• CIPD Level 3 or working towards HR qualification with aimed completion within 18 months of commencing in role. Desirable

2. Skills and abilities

• Excellent organisational skills, and ability to prioritise workload, work flexibly and manage own and others’ time effectively to meet agreed deadlines. Essential
• Excellent interpersonal and verbal communication skills and able to develop and maintain positive and professional working relationships with both staff and external contacts. Essential
• Good attention to detail and accuracy for proof reading correspondence and formatting reports containing complex or confidential information. Essential
• Able to communicate technical information and advice clearly and simply when advising staff on HR and payroll policies and procedures. Essential

3. Experience

• IT literate with good Excel and Word skills. Essential
• An ability to process documentation whilst being able to plan, organise and complete objective and tasks accurately and in timely manner. Essential
• Numerate, with good analytical and problem-solving skills. Essential
• The team operate a HR management system, iTrent, it would therefore be desirable for the successful candidate to have experience of using HR systems including Payroll. Desirable
• Experience of undertaking administrative support for HR and payroll activities. Essential

Welsh Language Skills

Speaking & Listening: Essential: Greet others over the phone or in person with a simple Welsh greeting and sensitively forward a call to a Welsh speaker when appropriate

Desirable – Listen to Welsh medium meetings, discussions and phone calls on simple matters, but contribute in English for more technical and complex matters.

Reading: Essential: Use translation software to get the grasp of simple correspondence with understanding of its limited capability

Desirable – Read Welsh medium news articles, short reports and social media to develop knowledge in a field

Writing: Essential: Update documents and correspondence with Welsh dates and other generic terms

Desirable – Write simple correspondence and social media content in Welsh with the assistance of Welsh spelling and grammar check.