As a People Assistant, you will be an integral member of the People Team, providing responsive, accurate and confidential HR support across the employee lifecycle.

Reporting to a People Partner, you will combine HR administration and systems management with responsibility for entry-level employee relations matters. You will support managers and colleagues with routine cases, escalating higher-risk or complex matters appropriately, while ensuring compliance with UK employment law, internal policies and best practice.

What you’ll do:

Employee relations support

• Act as an accessible first point of contact for routine HR queries from colleagues and managers, providing clear guidance on policies, procedures and standard people processes.
• Manage entry-level employee relations matters within agreed authority levels, including absence review meetings and associated follow-up actions.
• Support workplace investigations by arranging meetings, preparing documentation, taking accurate notes, gathering relevant information and helping managers follow the correct process.
• Coordinate and support flexible working requests and meetings, ensuring documentation, timescales and outcomes are recorded accurately.
• Provide administrative and procedural support for probation, attendance, conduct, capability, grievance and disciplinary matters, escalating complex, sensitive or higher-risk cases to a People Partner.
• Track case actions, deadlines and correspondence, maintaining complete and confidential case records.
• Support managers with meeting preparation and standard letters, ensuring advice and documentation are consistent with policy and employment law.

HR Administration and Systems

• Own HR administration across the employee lifecycle, including starters, changes to terms and conditions, family leave, flexible working outcomes, leavers and other contractual changes.
• Prepare and issue accurate contracts of employment, offer documentation, variation letters and other HR correspondence within agreed service levels and approval processes.
• Maintain the HR information system and related databases, ensuring records are accurate, complete, timely and handled confidentially.
• Process and validate employee data changes, including information required for payroll, benefits, reporting and compliance purposes.

Strictly private & confidential

• Complete regular data-quality checks and resolve discrepancies, working with relevant teams where information affects payroll or other business systems.
• Maintain electronic personnel files, document templates and audit trails in line with data retention, GDPR and information security requirements.
• Support recruitment and onboarding activity, including offer processing, preemployment checks, references, DBS checks where required, induction coordination and liaison with teams such as Recruitment and IT.
• Provide administrative support for acquisitions, integrations, restructures and other People projects as required.
• Produce routine reports and management information, identifying missing data, overdue actions and recurring service issues.

People service

• Manage the day-to-day People System, triaging, prioritising and resolving requests within agreed service levels.
• Take ownership of tasks through to completion, seeking input or escalating where the issue exceeds the role’s authority or requires specialist advice.
• Ensure records contain clear notes, supporting documents, actions and outcomes, while maintaining confidentiality.
• Monitor request volumes, ageing and recurring themes, flagging risks and opportunities to improve guidance, processes or self-service content.
• Build positive working relationships with colleagues and managers, delivering a professional, consistent and customer-focused HR service.
• Support People Partners with projects, policy updates and initiatives that improve employee experience and operational efficiency.

Security and compliance

• Handle colleague, customer, passenger and all other relevant information in line with UK GDPR, company policy and confidentiality requirements.
• Follow information security policies and procedures and support the maintenance of ISO 27001 standards.
• Ensure legal, contractual and policy compliance in all HR administration and employee relations activity.
• Maintain professional attendance, punctuality and conduct, and follow relevant health and safety procedures.
• Complete all mandatory training and maintain current knowledge of employment legislation and HR best practice.
• Act fairly and professionally at all times and support other business areas when reasonably required.

What you’ll need:

• Relevant HR administration or People Team experience, ideally in a fastpaced, high-growth organisation.
• A CIPD qualification (CIPD Level 3 or equivalent), relevant HR qualification or a willingness to work towards one is desirable (CIPD Level 5 or equivalent).
• Working knowledge of UK employment law and confidence in applying policies and procedures to routine employee relations matters.
• Experience supporting absence reviews, investigations, flexible working requests or similar entry-level employee relations processes is desirable.
• Strong experience using an HR information system, case management or ticketing system and Microsoft Office. Strictly private & confidential
• Excellent organisation and prioritisation skills, with the ability to manage detailed administrative work and competing deadlines.
• High attention to detail and a commitment to data accuracy, confidentiality and reliable record keeping.
• Clear written and verbal communication skills, with the confidence to build rapport and explain processes to colleagues and managers.
• Sound judgement, including the ability to recognise risk and escalate matters appropriately.
• A proactive, customer-focused approach and commitment to continuous professional development.

Where you’ll be:

 This role will be based at our Cardiff office, however travelling to branches across the UK and Ireland may be required from time to time for the proper performance of the role.