Job Purpose

Provide supportive service delivery for People and Culture. Deliver high-quality, efficient, and cost-effective services aligned with organisational goals, regulations, and customer needs. Promote value for money, excellent customer care, and a proactive approach to improvement and adaptability in a dynamic working environment.

Key Responsibilities

• Deliver services efficiently, effectively, and with a focus on value for money.
• Provide excellent customer service, ensuring services are responsive to customer needs and feedback.
• Support, day-to-day delivery of people and culture, ensuring performance targets and standards are met.
• Support and contribute to team objectives, learning, and wellbeing as appropriate.
• Use data, insights, and feedback to identify and implement service improvements.
• Actively support and contribute to continuous improvement and service development, demonstrating adaptability and a proactive approach to improving services, processes, and outcomes in a dynamic working environment.
• Ensure accurate reporting to managers on performance, risks, and outcomes.
• Promote health and safety, safeguarding, and compliance with organisational policies.
• Uphold the Association’s values: Committed, Respectful, Integrity.
• Represent the organisation positively in interactions with external partners, customers, and the community, upholding its reputation and values.
• Promote and uphold equality, diversity, and inclusion in all work.
• Commit to continuous learning and development.
• Demonstrate adaptability, a continuous learning mindset, and a proactive approach to improving services and responding to changing organisational and customer needs.
• Contribute to a positive team environment and achievement of organisational goals.

JOB DESCRIPTION AND PERSON SPECIFICATION

• Consistency of approach in attracting, managing, and developing talent to support current and future organisational needs.
• Maintain and build on strong internal and external relationships, providing quality HR advice and guidance.
• Support the Senior Business Partner on complex employee relations issues e.g., Performance, Ill health, disciplinary, grievance.
• Contribute to improving strategies, plans and practice within the organisation, including the delegation of activities across the team to ensure that compliance is maintained.
• Support on policy and procedure reviews, as well as ensuring training and support is provided for teams around key areas, such as Equality & Diversity and Data Protection
• Lead on the quality, design and delivery of learning and development programmes.
• Ensure compliance of health and safety training, including the implementation and monitoring of the health and safety training matrix
• Maintain accurate records of all employee interactions, adhering to professionalism, confidentiality and GDPR, including the accurate preparation of payroll information.
• Monitor the training and development element of the performance management framework to ensure expectations are managed against organisational needs
• Ensure that the group seeks value for money within its procurement of services, including co-ordinating communicating with colleagues.
• Provide monthly reports to SBP (absence, turnover, FTE).
• Appropriate delivery of key budgets such as Learning & Development.

To undertake such other duties as may reasonably be required from time to time, provided they are consistent with the role’s purpose, skills, and grade.

Person Specification

Essential:

Qualifications: CIPD level 3 or above or relevant HR qualification

Experience:

• Experience of monitoring budgets
• Experience of conducting disciplinaries, grievances, and advising on complex employee issues such as performance management and ill health cases
• Proven experience of providing advice to colleagues on HR matters
• Experience of using and developing HR systems for effective management information
• Experience of using data, metrics and evidence to inform decision making
• Experience of using or implementing learning and development systems/programmes

Knowledge:

• Knowledge and understanding of employment law, data protection and health and safety legislation and ability to interpret this into appropriate advice to a range of stakeholders.

Skills & Abilities

• Able to create high quality material on key Microsoft packages
• Able to use all key virtual meeting and messaging platforms independently and effectively
• Strong attention to detail
• Excellent collaborator and communicator
• Ability to problem solve
• Strong relationship building

Desirable:

• Experience in engaging with trade unions
• Welsh language skills (spoken and/or written)